Returns & Exchanges
At Ampace, we stand behind the quality of our power solutions and offer a 30-day money-back guarantee to ensure your complete satisfaction with every purchase. If your device does not meet your expectations, we provide a streamlined process for returns and technical exchanges.
Initiate a Request
Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the electronic device in its original packaging, including all cables, manuals, and accessories to ensure a full refund.
Ship the Product
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking receipt.
Inspection and Refund
Once our technicians verify the unit's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing